The invoice’s stated due date and payment amount must be followed. The invoice will specify the approved payment methods that can be used for payment.
Refund Policy
Payment Terms
Deposit
For some products or services, a deposit might be needed. The terms listed below apply to the reimbursement of the paid deposit.
Refund Policy
The following requirements must be satisfied in order for the deposit to be returned within 48 hours of the payment date:
a) Refund Request: The consumer has 48 hours to submit a written refund request in order to start the refund process. The pertinent invoice information and the justification for the return must be included in the request.
b) Eligibility: Refunds are only possible if the deposit was not used to pay for the products or services that were agreed upon. The return will be modified if any part of the deposit has been used or consumed.
c) Refund Process: Once the refund request is received and reviewed, we will process the refund within a reasonable time period. The refund will be issued using the original payment method whenever possible. However, alternative refund methods may be utilized at our discretion.
d) Non-Transferable: Refunds are non-transferable and can only be issued to the original payee mentioned on the invoice. Third-party refund requests will not be entertained.
Expiry of Refund Eligibility
The deposit is not refundable once the first 48 hours have passed. After this period, no refund claims will be honored, and the deposit will be considered fully applied to the remaining amount or given services.
Amendment or Cancellation
The deposit is not refundable once the first 48 hours have passed. After this period, no refund claims will be honored, and the deposit will be considered fully applied to the remaining amount or given services.
Dispute Resolution
Both parties undertake to use good faith talks to try to settle any disagreements or disputes pertaining to the refund request. The parties may pursue mediation or other alternative legal remedies in line with applicable rules and regulations if a resolution cannot be reached.
Terms of Use
Acknowledgement
You acknowledge and agree that all rights, title, and interest in and to the Services, including any intellectual property rights, are owned by Xcellent Models. Except in cases where it is specifically authorized or mandated by law, you agree not to copy, alter, reverse engineer, compile, or attempt to extract any part of the Services’ source code.
Acceptable Use
You promise not to use the Services for any illegitimate or forbidden reason. It is prohibited for you to use the Services in any way that could impede, hinder, overburden, or damage them, or that could affect how another party uses and enjoys the Services.
User Content
You are solely responsible for any user material you upload to the Services. You pledge not to upload any content that violates any laws, is vulgar, libelous, threatening, violates someone else’s intellectual property, invades their privacy, or is otherwise objectionable. Any content you post and the effects of posting it are entirely your responsibility.
Liability
You understand and agree that, even if Xcellent Models has been informed of the possibility of such damages, it shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages that arise from your use of the Services. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.
Termination
For any reason, including but not limited to a violation of these Terms, Xcellent Models has the right to immediately and without prior notice cancel your access to the Services.
Changes to the Terms
Xcellent Models is free to change these Terms whenever it sees fit. Xcellent Models will update the Terms on the Website and make a new copy available when changes are made. It will be assumed that you have accepted the updated Terms if you keep using the Services.
Privacy Policy
Overview of Terms
Xcellent Models is aware of how critical it is to protect your personal data. Our commitment to safeguarding the privacy of any personal information you give us or that we obtain via our interactions with you is outlined in this privacy statement.
The information we collect
Personal information: is any information or opinion on a specific person who can be identified or reasonably identified, regardless of whether it is accurate or not and whether it is preserved in a material form. The following are the categories of personal data we might gather about you:
- Your name, age, occupation, picture ID, pronouns, and gender are all considered identity data.
- Include your email address, phone number, and address in your contact details.
- Financial Data: This includes payment card and bank account information (provided by our third-party payment processor, who retains this data and does not give it to us).
- Background Verification Data: This includes your government-issued identification documents that we have obtained as part of our verification process in order to adhere to the laws against money laundering, our obligations regarding due diligence, and relevant continuing monitoring agreements.
- Transaction information includes specifics about payments made to and from you to us as well as information about goods and services you have bought from us or that we have bought from you.
- Technical and Usage Data: Information about your IP address, login history, browser session and geolocation data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behavior, access to and use of our website (including through the use of Internet cookies or analytics), and communications with our website are all collected when you use any of our platforms or websites.
- Profile Data: including your username and password for the accounts we manage on your behalf including OnlyFans, profile picture, content you post, send receive and share through our platform, information you have shared with our social media platforms, and support requests you have made.
- Interaction Data: including information you provide to us when you participate in any interactive features, including surveys, contests, promotions, activities or events.
- Marketing and Communications Data: including your preferences in receiving marketing from us and our third parties and your communication preferences.
- Professional data: including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience.
- Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. In the course of doing business with you, we may collect, or come across such sensitive information in different situations, including during the course of conducting a background verification check on you and in the provision of our management services of your accounts(s). The types of sensitive information we collect include: sexual orientation, race or ethnic origin and biometric information.
How we collect personal information
We collect personal information in a variety of ways, including:
- when you interact directly with us, including face-to-face, over the phone, over email, or online;
- when you complete a form, such as registering for any events or newsletters, or responding to surveys;
- when you apply for a job with us;
- from third parties, such as details of your use of any website we operate (from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies).
Why we collect, hold, use and disclose personal information
Personal information: We collect, hold, use and disclose your personal information for the following purposes:
- to enable you to access and use our services, including to provide you with a login to any new accounts made on your behalf;
- to assess whether to take you on as a new client, including to perform background checks on you;
- to do business with you;
- to contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us;
- to contact and communicate with you about any enquiries you make with us via any website we operate;
- for internal record keeping,
- administrative, invoicing and billing purposes;
- for analytics (including profiling on our website), market research and business development, including to operate and improve our business, associated applications and associated social media platforms;
- for advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you;
- to run promotions, competitions and/or offer additional benefits to you;
- if you have applied for employment with us, to consider your employment application; and
- to comply with our legal obligations or if otherwise required or authorised by law.
Sensitive information: We only collect, hold, use and disclose sensitive information for the following purposes:
- any purposes you consent to;
- the primary purpose for which it is collected;
- secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the below listed third parties as reasonably necessary to do business with you;
- to contact emergency services, or to speak with your family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person and it is impracticable for us to obtain your consent; and
- if otherwise required or authorised by law.
Our disclosures of personal information to third parties
Personal information: We may disclose personal information to:
- viewers of your account(s) where content has been uploaded to be purchased or made available for viewing;
- our employees, contractors and/or related entities;
- IT service providers, data storage, web-hosting and server providers;
- marketing or advertising providers;
- professional advisors, bankers, auditors, our insurers and insurance brokers;
- payment systems operators or processors;
- our existing or potential agents or business partners;
- sponsors or promoters of any promotions or competition we run;
- anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
- courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
- courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- third parties to collect and process data, such as analytics providers and cookies; and
- any other third parties as required or permitted by law, such as where we receive a subpoena.